Frequently Asked Questions

Our standard MOQ is 10 pieces per model. For OEM/custom logo orders, the MOQ is 50 pieces per model. Mixed models are welcome — you can combine different iPhone models to meet the MOQ. Contact us on WhatsApp for smaller trial orders.

Yes, mixed orders are welcome. You can combine any iPhone models (iPhone 11 through iPhone 17 series) to meet the 10-piece MOQ. For example, you can order 3 pieces of iPhone 15 Pro screens, 4 pieces of iPhone 14 batteries, and 3 pieces of iPhone 16 frames in a single order.

Yes, we provide samples for quality evaluation. Sample price is the same as the unit price for 10-piece orders. Sample shipping is paid by the buyer via DHL. If you proceed with a bulk order (50+ pieces) within 30 days, we deduct the sample cost from your bulk order invoice.

Simple 4-step process: 1) Message us on WhatsApp or email with your required models and quantities. 2) We send a PI (Proforma Invoice) with pricing and shipping cost. 3) You pay 30% deposit via T/T, PayPal, or Trade Assurance. 4) We produce, test, and ship your order with DHL/UPS tracking.

We accept T/T (bank transfer), PayPal, Western Union, and Alibaba Trade Assurance. PayPal is available for sample orders under $500. Contact us on WhatsApp to discuss payment terms for your order.

Yes, we support Alibaba Trade Assurance for orders placed through our Alibaba international store. Trade Assurance protects your payment until you confirm receipt of goods. If you prefer to order directly (not through Alibaba), T/T with 30/70 terms provides similar protection.

Yes, we can declare a lower value on the commercial invoice to help reduce your customs duties — just let us know your preferred declared value when confirming the order. For Saudi Arabia, UAE, and other GCC countries, we can assist with SASO compliance documents.

We ship via DHL Express (3-5 business days), UPS (5-7 business days), and EMS (10-15 business days). DHL is recommended for urgent orders. Shipping costs depend on destination and weight — we provide exact quotes after you confirm your order. All shipments include tracking numbers. We also offer FedEx, SF Express, and special shipping lines for Middle East and Africa. Contact us on WhatsApp to discuss the best shipping option for your country.

All screens are individually packed in anti-static bubble bags, then placed in foam-padded cartons. Each carton holds 20-30 screens depending on model. Batteries are shipped in UN-certified battery boxes. We can also use your custom packaging for OEM orders. All packages include a packing list with model, quantity, and QC stamps.

Once your order ships, we email you the tracking number and carrier website link. DHL and UPS tracking updates in real-time. You can also message us on WhatsApp (+86 133 2685 0527) anytime for order status updates. We provide photos of your packed order before shipment upon request.

We ship worldwide. Our top destinations include Saudi Arabia, UAE, Kuwait, Qatar, Egypt, United States, United Kingdom, Germany, Brazil, and Nigeria. If DHL/UPS delivers to your country, we can ship there. Ask us about your country.

We offer a 12-month warranty on all LCD/OLED screens and a 12-month warranty on batteries. The warranty covers manufacturing defects only — physical damage, improper installation, and water damage are not covered. Defective items can be returned for replacement or credit toward your next order.

We offer three quality grades: Grade A (Soft OLED — closest to original, supports 120Hz ProMotion on Pro models), Grade B (Hard OLED — good quality, lower price), and Grade C (Incell LCD — budget option for cost-sensitive markets). All grades are tested before shipment. Visit our LCD Screens page for detailed specifications.

If you receive defective items, please send us clear photos or a short video showing the defect within 7 days of receiving the order. We will verify and arrange a replacement or credit. For quality-related issues, we cover return shipping costs. Our QC team tests every screen before shipment to keep defect rates under 1%.

Yes, we offer full OEM service including custom logo printing on screens, branded packaging boxes, and custom labels. The MOQ for OEM orders is 50 pieces per model. One-time setup fee for logo printing is $50-100 depending on complexity. OEM lead time is 5-7 business days longer than standard orders. Ask about OEM on WhatsApp.

Yes, we can design and produce custom retail boxes, anti-static bags with your brand logo, and shipping labels. You provide your logo file (AI or vector format), and our design team creates a proof for approval before production. Minimum 50 pieces per model for custom packaging.